Studio Verto Policies and Procedures

 At Studio Verto, we are committed to providing a safe, supportive, and positive environment for all students. Please take a moment to review the following policies to ensure the best experience for everyone. 

To maintain a safe environment for all participants, the following safety guidelines must be followed:

• Warm-Up Requirement: All students must arrive on time and participate in the full warm-up. Doors will be locked 5 minutes after the class start time and any students that arrive after that will not be permitted into class and will forfeit their class fee.
• Jewelry and Lotions: Please remove all rings, bracelets, watches, and necklaces before class to prevent damage to the poles and injury to yourself. Avoid applying lotions or oils before class, as they can make the poles slippery.
• Spotting and Assistance: Do not attempt new moves without instructor supervision. Always follow the instructor's guidance when trying advanced moves. Do not attempt to assist any other student, even if you know them!
• Injury Reporting: If you experience any discomfort or injury during class, notify the instructor immediately.
• Health Considerations: If you feel unwell or have any pre-existing injuries, please inform the instructor before the class begins.

To ensure smooth class operations and respectful behavior, please adhere to the following procedures:

• Arrival: Please arrive 5–10 minutes before class to allow time to sign in and get set up at your space.
• Class Attire: Wear appropriate pole attire, including shorts and a sports bra or tank top. Loose or long clothing is discouraged as it may interfere with grip.
• Hydration: Bring a water bottle and stay hydrated throughout the class. We do NOT have a drinking fountain, but do offer cold bottled water (1 per class)
• Phone Use: Phones must be on silent or turned off during class to avoid distractions.
• Respectful Conduct: Be supportive and respectful toward fellow students and instructors. Negative behavior or inappropriate comments will not be tolerated.
• No Assisting: Students are never permitted to assist another student physically! Our qualified instructors are there to help adjust and hold students when needed and we have insurance too. Please avoid touching another student. Words of advice and encouragement is highly welcome though!

To maintain fairness and ensure efficient scheduling, the following policies apply to cancellations and attendance:

• Cancellations must be made at least 12 hours before the scheduled class to avoid losing your deposit.
• Late cancellations (within 12 hours of the class) will result in the loss of the class deposit or credit from package/membership.

    Unlimited Membership Holders:

• May have up to 2 late cancellations per month without penalty.
• Each additional late cancellation beyond the 2, will result in a $10 fee per occurrence for that month.

• Students arriving more than 5 minutes late may not be permitted to join the class for safety reasons.
• Late arrivals disrupt the flow of the class and will result in a forfeited class deposit / credit and be marked as a no-show.

• If you fail to show up for a booked class without notice, you will lose the class deposit / credit.
• Repeated no-shows (3 or more within 30 days) may result in temporary suspension from booking classes.
• Unlimited Membership Holders will be charged a $15 no-show fee per occurrence.

Payment & Enforcement

Late cancellation and no-show fees for Unlimited Membership holders will be charged directly to the card on file.

If a charge is declined, an invoice will be sent.

Failure to pay any late cancellation or no-show fees within 10 days may result in membership cancellation without refund.

We understand that unexpected situations arise, but these policies help us maintain a reliable schedule, support our instructors, and ensure fair access to classes for all students. Thank you for your understanding and cooperation.

All classes, services, events, etc. require to paid for in full when booking.

•  Class / Workshop / Service / Event deposits are non-refundable but may be transferred if canceled within the allowed timeframe.
• Credits must be used within the validity period stated at the time of purchase.

• Clean the pole and any equipment used after class using the provided cleaning materials.
• Keep personal belongings in the designated area to avoid clutter in the training space.
• Respect the privacy of others—no unauthorized filming or photography. *All students sign a waiver when booking that specifies, they may be filmed or recorded.
• Always listen to your instructor and follow studio rules!

By attending classes at Studio Verto, you agree to abide by these policies. Our goal is to create a positive, safe, and empowering environment for all students.

Thank you for being part of the Studio Verto community—we can’t wait to see you in class!